Develop your career at Strand Palace Great Place to Work 2024
Strand Palace is on the looking for a vibrant Assistant Restaurant Manager to lead our awesome Restaurant team to deliver a seamless and professional service, making every guest's experience extraordinary
About Strand Palace
Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909.Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.
About L+R Hotels
L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean
Benefits
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
- Free breakfast, lunch, and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £500.
- Free laundry and dry cleaning to save you money.
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- Life assurance scheme
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
- Free use of the hotel gym
- BUPA health cash back plan (e.g. get cash back when you buy a pair of glasses)
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
Key Responsibilities
- Supervise the daily operation and team and ensure the correct opening/closing procedures are adhered to
- Maintain high visibility within the Restaurant areas to ensure the smooth running of the shift
- Ensure the Restaurant is ready for service checking area, able layouts, service stations, buffets, stock levels, and special display are fully prepared
- Ensure there is a high level of customer service and that all restaurant staff are knowledgeable of all food and drink offerings whilst providing a professional service to all guests/customers at all times
- Ensure all food orders are prepared and served to the required standard, liaising with the Kitchen and other F&B areas where necessary.
- Liaise with the kitchen for menu content, special customer requests, queries, and complaints/compliment
- Support the restaurant team to ensure guest satisfaction is constantly delivered and that any comments/ complaints and guest issues are dealt with effectively, informing the Restaurant and Bars Manager or designate of any relevant feedback
What We’re Looking For
- Passion for creating memorable moments for our guests
- Previous experience in hotel or similar settings
- Can think on their feet, adapting well to the changing environment
- A keen eye for detail, never compromising on standards, and encouraging others to do the same.
Working with us
Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the FuturePlus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion and climate.We were recently awarded the ‘Great Place to Work’ accreditation demonstrating our dedication to supporting our teams and making Strand Palace a great place to work.
Sounds interesting? Apply now to join the team.