Develop your career at Strand Palace - Great Place to Work 2024
Strand Palace is looking for a Groups Administrator, who will be helping our reservation team for maximising hotel revenue and guest satisfaction by ensuring a hight level of accuracy on all groups booking
About Strand Palace
Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909.
Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.
About L+R Hotels
L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.
Benefits for Groups Administrator
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
- Free breakfast, lunch, and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £500.
- Free laundry and dry cleaning to save you money.
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- Life assurance scheme
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
- Free use of the hotel gym
- BUPA health cash back plan (e.g. get cash back when you buy a pair of glasses)
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
Key Responsibilities
- Ensure the group arrivals are checked on daily basis and that accounting/billing instruction are accurate and communicated to the relevant department
- Manage task in timely fashion, ensuring all deadlines are met.
- Monitor all open folios in the system taking action where necessary to minimize revenue loss
- Ensure all groups rooms are allocated and to right market segments in the system
- Process and record cancellation charges and booking amendments accurately
What We’re Looking For
- Prior experience in hotels or similar industry
- Familiarity with reservation systems and proficiency in phone handling and email management.
- Data-driven decision-making abilities and a customer-focused mindset.
- Strong communication and interpersonal skills.
Working with us
Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Want to start your journey with Strand Palace today? Apply now to join the team