Develop your career at Strand Palace - Great Place to Work 2024
Strand Palace is looking for a Duty Manager to proactively manage the day-to-day operation of the front office team and provide seamless guest service.
About Strand Palace
Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909.
Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.
About L+R Hotels
L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.
Benefits
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
- Free breakfast, lunch, and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £500.
- Free laundry and dry cleaning to save you money.
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- Life assurance scheme
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
- Free use of the hotel gym
- BUPA health cash back plan (e.g. get cash back when you buy a pair of glasses)
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
Key Responsibilities
- Manage guest queries in a professional, courteous, and timely manner to ensure guest satisfaction, liaising HOD’s and/or senior managers where necessary
- Respond promptly and act as the first point of contact in any emergency situations
- Carry out regular patrols of all public areas and report any potential security, fire, or health and safety issues to relevant departments
- Be familiar with all operational standards and be available to cover roles during busy periods, including periodic night shifts
- Carry out regular quality spot checks including compliance to finance procedures and room allocations. Address issues and stimulate improvement as and when necessary.
What We’re Looking For
- Mandatory management experience in hotels or similar industry
- Knowledge of Property based systems ( Opera/ Knowcross) is an advantage
- Passion for delivering exceptional customer service
- Ability to thrive in a fast-paced and dynamic environment
Working With Us
Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the FuturePlus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion and climate.We were recently awarded the ‘Great Place to Work’ accreditation demonstrating our dedication to supporting our teams and making Strand Palace a great place to work.From staff themed lunches, sponsored charity walks, freshly baked cake the Executive Team serving a hot breakfasts to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Sounds interesting? Apply now to join the team.